Visitor
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1 Message
Xi6 return request but I never received the device
Hello, my account shows a return request for an Xi6 device, but I never received or used an Xi6. I selected that I would use my own equipment when placing my order. I also cannot access my Order Summary. Can an Xfinity representative please help me review my order and equipment records?
EG
Expert
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119.7K Messages
6 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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921 Messages
6 hours ago
Greetings @user_i0y1id,
We would be more than happy to review your account in relation to this Xi6 device. We'll need to move to our secure direct message channel to do so. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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