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user_6b5a40
1st Topic

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4 Messages

Thursday, October 13th, 2022 1:26 PM

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XG1v4-A

Can I swap.my current boxes for XG1v4-A boxes. I have two older model x1 boxes and have 2 recently purchased 4k Tvs.

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2 years ago

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CCDaryl

Problem Solver

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828 Messages

2 years ago

@user_6b5a40

Congratulations on your two new 4K TV's. It's definitely an experience watching sports or movies in 4k. I would be happy to assist with this. As of now, our Xfinity stores are not carrying these boxes, so we would need to ship them to you. For this, I will need to pull up your account. Could you please send us a direct message with your full name and address? You can send a direct message by first making sure you are signed into our Forums. Then you will click on the "Chat" icon in the upper right, then the "pen/pad" icon, and last select Xfinity Support. Thank you. 

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NY7V

Regular Visitor

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7 Messages

2 years ago

Yes, I have the same question.  The website does not appear to give an easy solution.

What must one do to swap out the x1 box in order to get 4k content?

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CCShaina

Problem Solver

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393 Messages

@NY7V Hello there and thank you for reaching out to us here at the Xfinity Community Forums. As my colleague has stated in this thread, we would love to get you set up with a 4K compatible TV box for your new TVs! Due to limited inventory, this would need to be set up for order directly with an Xfinity agent.

Could you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.


I no longer work for Comcast.

2 years ago

MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

I moved your post to the Customer Service forum for help.

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user_a8f746

Visitor

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1 Message

2 years ago

I am trying to swap out my equipment for the wired 4k XG1v4-A box. This is near impossible. I walked into a Xfinity store and they could only order me the wireless Xi6 box. Phone support will not let me through because the system thinks that I have an active outage. Chat is useless. This is frustrating.

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CCChristian

Contributor

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127 Messages

Hello @user_a8f746 thank you for reaching out to Xfinity on our Forums! I am terribly sorry to hear about the trouble you are having with ordering a wired 4K TV box. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today. 

 

To get started, I would like to take a closer look into your account. I have to ask that you please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

@user_a8f746​ 

The boxes have been in short supply for months. You should repost on the Customer Service forum. They will be able to help you get one ordered. 

Retired Expert

Gold Problem Solver

2 years ago

0

user_e41c7f

Visitor

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1 Message

I have no option for direct messaging while logged into the forum.  Truly can't believe how difficult this process is.

2 years ago

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