Visitor
•
2 Messages
XG1v4
I have tried to order a XG1v4 Cable Box 4 times and have been dealing with incompetent customer service agents. I would love to know how I can order the right box
So far, I've gotten in returns!
Regular box that was not 4K
Regular DVR box that was not 4K
Regular 4K box that was not DVR
Today I got a 4K streaming box
XfinityDemitrius
Official Employee
•
2.4K Messages
1 day ago
Hey @user_ah91a, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the account and review the services for a 4K DVR set-top box eligibility. You can learn more about our high resolution options by visiting our '4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV' support page.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
(edited)
0
0