Visitor
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1 Message
@XfinityFrank
Hello, We are presently coordinating with Unitil, our electrician and an excavator to have are utilities buried underground. We have an existing cable from Xfinity that runs to our house. We need Xfinity to drop off a pedestal for their lines. The pedestal is required due tot he distance from the pole to the actual house. Additionally, the pedestal will be installed by the excavator and our electrician. I would like to speak with someone to get the pedestal dropped off so the project is not delayed.
XfinityAirelle
Official Employee
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2.7K Messages
2 days ago
@user_xtduxx
Thanks for the heads-up — it’s great that you’re planning ahead and coordinating everything to keep your project on track.
We can help get the right eyes on this. Since the pedestal is something that needs to come from our construction or maintenance team, we’ll need to get some details to pass along so they can assess and schedule the job.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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