1 Message
Xfinity.com schedule a move is broken
I have tried for 4 days to schedule a move on the xfinity.com site and at the end I keep getting an error and it will not complete my request. The chat agent an automated phone agent keep sending me to the broken website. They also will not connect me with a live agent saying that something went wrong when they tried to connect me. I need to get this move schedule asap!!
XfinityJeniece
Official Employee
•
3.9K Messages
2 years ago
Hey there, user_whm1rc, thanks for reaching out through Xfinity Forums regarding setting up your move! Congrats on your move! We are so excited to have you bringing us with you to your new address. We would be happy to help you with setting up your move on this platform.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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