Visitor
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1 Message
Xfinity: 👎
Every interaction or attempted interaction is a nightmare.
Just navigating to the point where you can speak with an agent is maddeningly difficult.
And the hold time at that point is ridiculous -- more than 30 minutes last time.
When I do talk to somebody, I am provided with incomplete, inaccurate and/or inconsistent information, and I have often been moved around from department to department where I once again experience all these issues.
And, although it has been weeks, I have still not received the refunds I am entitled to as Xfinity has confirmed.
Terrible!
I will never use Xfinity again
Terrible!
I will never use Xfinity again
XfinityJustinM
Official Employee
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500 Messages
7 hours ago
Hello @user_mfixdp, thank you for taking the time to share your experience with us. I am saddened to hear that it has been unpleasant, but you have come to the right place for help. Let's take a look at your account to determine what could be holding things up. To get started, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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