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user_lds68b
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Sunday, July 13th, 2025 5:59 PM

xfinity your customer service [Edit: Language]

Xfinity has good internet but when something is not going well customer service through phone and chat is terrible.

Through phone once you to get a person its not bad but your AI is terrible.

Chat, is total  [Edit: Language], twice in row they said the issue is resolved and claimed it was technical issue. Still no internet.

Get it together xfinity. Im really thinking about taking all 3 locations to fiber

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Updated 

9 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

9 hours ago

 

user_lds68b Thank you for your feedback. Not having my issue resolved would be frustrating and if I were in your shoes I would be reaching out too. Our team is here for you. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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