Visitor
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1 Message
Xfinity X1 XG1v4
I have been to three stores (one twice) and had three calls to customer service. I've been sent the wrong box twice (at my expense) and been promised that I'd be sent a box as soon as one is available. I had one, but it was damaged by lightning, so I know they exist. I've been paying for the box and DVR service without the box for a year. I want the Xfinity X1 XG1v4 box, only that box, no other box. Can I get one, or shall we play this silly dance for another year before arbitration?
CCMike1
Official Employee
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933 Messages
3 years ago
Hi @user_c5a65b, thanks for reaching out. I know how important it is to get the right box ordered out for you. Sorry to hear about your experience. You've reached the right place for help. Can you send me a direct message with your address and name?
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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