Visitor
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1 Message
Xfinity won't let me access my contracts
I'm trying to determine the details of my xfinity contract but my account has no information on the term length, what is included or not included, pricing, all of those details. When I try to navigate to the "agreements and contracts" page under "My Account", I keep getting an error that says "We're having trouble accessing My Account". Is Xfinity purposely hiding my contracting info? If so, sounds like a lawsuit incoming
XfinityJamesC
Official Employee
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2.6K Messages
7 hours ago
Greetings, @user_6yirql! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service agreement. You have definitely come to the right place for assistance.
Under normal circumstances, you can visit https://xfinity.com/contract to find all the details about your current service agreement. Additionally, if you go to page 3 of your most recent billing statement (or any billing statement), it will tell you how much longer your promotional discount will be in place, or when it will expire. This may not necessarily mean you have a service agreement for the same time period. Some promotions are available without an agreement, but that should give you all the details about how your bill is broken down and how much it will be at the end of your current promotion.
If you still have any questions about your specific service agreement or promotion that are not addressed on your bill, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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