Visitor
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1 Message
Xfinity wont cancel my service
I have moved to a different location and all they had to do was to change the service address. After spending 3 hours (not exaggerating) with them on the phone, the operator said they had to create a new account for my new address and cancel the previous account tied to the old address. I got an e-mail saying they received my cancelation request November 20th. Ever since I have been charged by Xfinity at both addresses, and have called multiple times (accumulating several cancelation request e-mails). And, much to our surprise, NOTHING, they did not cancel my account. I have been receiving text messages from debt collectors. I WOULD NOT RECCOMMEND XFINITY TO MY WORST ENEMY.
EG
Expert
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115.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3K Messages
2 hours ago
We hear how upsetting this has been, and you’re right to be frustrated. Being charged at two addresses after being told the old account was canceled is not okay, especially when you have confirmation emails showing the cancellation requests were received.
Our team would like to offer assistance. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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