Visitor
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3 Messages
Xfinity won't bury my cable
Xfinity did a cable drop back in mid-April. The cable is not laying flat and is stick up in the yard causing a tripping hazard. I have called Xfinity numerous times to get someone to come out. Last week the customer service represenative said that I was scheduled to have the cable buried and I took the entire day off work. No one showed up. I called in and ultimately I was connected with somone who said Xfinity contracts out the cable burial and I was not scheduled for that day. I continued to call and I was told on two occassions I would get a call from Xfinity or the third-party that contracts with Xfinity within 24 hours and I never heard back. I don't know what else to do to get them to bury my cable.
XfinityPeterH
Official Employee
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3.2K Messages
5 months ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5140
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user_q0igsv
Visitor
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3 Messages
5 months ago
I tried direct messaging and got an initial response. Then when I sent the information for the passcode Xfinity went radio silent. It is difficult to process a request when you cannot get a response.
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user_q0igsv
Visitor
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3 Messages
5 months ago
Same thing again. They sent me the code, I responded and then radio silence. Not sure what to do to have a consistent conversation with Xfinity.
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user_wakmdc
Visitor
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1 Message
2 hours ago
I've been waiting over 2 weeks for the to bury my line. I had a date and they never showed up or even called me. I made sure I was home, so wasted a day of work, set up another appointment through there [Edited: “Profanity”] that doesn't work, still have not gotten a confirmation, this company [Edited: “Profanity”] and Ai can't do manual labor, this is a terrible company for what they charge there customers
(edited)
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