U

Sunday, January 12th, 2025 6:47 PM

Xfinity wire down outside

Hi you guys were here last week rehanging a wired that fell and that same wire fell again.  Can you please send someone out to fix it, it’s right on the steps and is in the way of everyone trying to get to their cars.  My name is Mark [Edited: "Personal Information"]. It’s a two family house and my name is in one of the Xfinity bills.  The Address if [REMOVED: PERSONAL INFORMATION]  Thank you.

Official Employee

 • 

2.6K Messages

4 months ago

 

Thank you for bringing this to our attention. We understand the importance of getting this resolved quickly, especially with the wire obstructing access to your steps. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

2 Messages

The first message I sent explaining the wire down, I put my name and adress.  Is Mark [Edited: "Personal Information"].

(edited)

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