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user_121234
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Tuesday, March 3rd, 2026 2:51 AM

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xfinity will not refund for services that weren't used. Is anyone else having this problem?

xfinity will not refund for services that weren't used. Is anyone else having this problem?

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Again

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2 days ago

@user_121234 

xfinity will not refund for services that weren't used. Is anyone else having this problem?

What are the circumstances?

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user_121234

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2 days ago

@Again : Services were never activated, however, they took payment out. 

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Again

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2 days ago

@user_121234

Even though the service wasn't activated  did you cancel within the 30 days ? 

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user_121234

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23 hours ago

@Again

Yes. The agent messed up. He cancelled then tried to backdate but the system wouldn't allow him. That was the wrong order of steps. He was supposed to backdate then cancel. What do you recommend in that scenario?

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Again

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@user_121234​

@Again

Yes. The agent messed up. He cancelled then tried to backdate but the system wouldn't allow him. That was the wrong order of steps. He was supposed to backdate then cancel. What do you recommend in that scenario?

I'm just a customer, so I don't know what should have been done.  If you canceled within the 30 days, and you received a billing statement for the upcoming month after you canceled, you wouldn't have owed anything.  If you canceled after the 30 days I think it's assumed you would keep the service even if you did not use it and it wasn't turned on.  I think one of our OE's could have straightened it out for you, however, saving you a headache.

Was there a reason why your service was never turned on?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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21 hours ago

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user_121234

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2 hours ago

The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected?

Note: This comment was created from a merged conversation originally titled The xfinity agent messed up on their end. Anyone else having the same problem?

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