Visitor
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2 Messages
XFINITY WIFI
I moved to a non serviceable xfinity wifi address. I’ve been jumping through hoops for months (September 1st 2025) trying to figure out how to get wifi service at this location. It’s come to the conclusion that I will not be getting the service I have continued to pay for months on. I need the wifi portion of my account cancelled, but I need to remain with xfinity phone service until my phones are paid off. Who can help me cancel the wifi portion?
XfinityJustinC
Official Employee
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2K Messages
3 hours ago
Hello, @user_skr77 thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I did want to help get the proper expectations set up that you can continue to use the Xfinity Mobile service after the disconnection of the Xfinity Internet account, but you will see a $25 line fee for each going forward after the internet disconnection: https://www.xfinity.com/support/articles/important-information-when-canceling-services
Since you have already sent the direct message I'll follow up with you there to continue.
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