Just to make sure we're on the same page, are you referring to NOW WiFi Pass and receiving a message that you've reached the maximum number of connected devices, even though you don't believe any devices are currently connected?
If so, it's possible that devices previously connected to the pass are still counted against the device limit. Have you recently changed phones, reset a device, reinstalled a browser, or connected from multiple devices?
To help narrow this down, can you let us know:
How many devices your pass allows?
What exact error message you're receiving?
Whether you're trying to connect through a browser or the NOW WiFi app?
We'll be happy to point you in the right direction once we have a little more information.
EG
Expert
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118.1K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.2K Messages
13 hours ago
Hi there! We'd be happy to help.
Just to make sure we're on the same page, are you referring to NOW WiFi Pass and receiving a message that you've reached the maximum number of connected devices, even though you don't believe any devices are currently connected?
If so, it's possible that devices previously connected to the pass are still counted against the device limit. Have you recently changed phones, reset a device, reinstalled a browser, or connected from multiple devices?
To help narrow this down, can you let us know:
We'll be happy to point you in the right direction once we have a little more information.
0
0