Thank you for reaching out to us @user_dmzplq! We want to ensure you’re able to get in touch with an awesome WiFi Now Pass expert. Please contact the dedicated customer service number located on the email receipt for the WiFi Now Pass services.
For assistance with your WiFi Now Pass, please reach out to them using the phone number that is located on your receipt.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I was charged for Xfinity NOW Wifi that I didn't subscribe. I no longer use it because I am not in the US. I recently got an email that it was charged without my consent?
Thank you for visiting our official Xfinity Forums Community support page. I apologize that you may have been charged again for the service. We do not have the tools to review your NOW WiFi account and billing details. I recommend reaching out to the NOW WiFi support team using the phone number that is listed on the purchase reciept for assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It only work in one part of my house every other day it just what place in my apartment where it will work in and it very irritating I paid 20$ for Wi-Fi to not work as good as it say
Hello @user_r9v7t0, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
XfinityAldrik
Official Employee
•
2.2K Messages
2 years ago
Thank you for reaching out to us @user_dmzplq! We want to ensure you’re able to get in touch with an awesome WiFi Now Pass expert. Please contact the dedicated customer service number located on the email receipt for the WiFi Now Pass services.
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Randallsouknary
1 Message
1 year ago
I am unable to connect a second device. I dont know if its the wrong number or email can you help me
1
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user_nt0ckn
2 Messages
1 year ago
I paid for services but I haven’t had services since Thursday
correct this I’d send me a refund
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user_a3ecjw
1 Message
1 year ago
What is the xfinitywifi pass customer service number so that an actual person can walk me through my issue?
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user_a15831
Visitor
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1 Message
1 year ago
I was charged for Xfinity NOW Wifi that I didn't subscribe. I no longer use it because I am not in the US. I recently got an email that it was charged without my consent?
How can I resolve this issue?
1
0
user_r9v7t0
4 Messages
1 year ago
It only work in one part of my house every other day it just what place in my apartment where it will work in and it very irritating I paid 20$ for Wi-Fi to not work as good as it say
1
0