Visitor
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1 Message
Xfinity WiFi Cancellation
Hello,
I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder.
I had originally said I would need the wifi available until the end of the month, but I have since moved and disconnected the router. I still have the original packaging if you are able to provide return instructions?
PN: CGM4981COM
FCC ID: G954981X
SSID: XFSETUP-C1E4
Thanks in advance!
Jack [Edited: "Personal Information"]
EG
Expert
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117.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.2K Messages
2 hours ago
Hi Jack! Thanks for reaching out, and congrats on the move.
We can definitely help with the return. Since you still have the equipment, the easiest option is to bring the gateway to any Xfinity Store and they’ll take care of the return on the spot and provide a receipt.
If you’d prefer to ship it back, you can start the return through your account and print a prepaid label, or we can help get that set up for you as well.
Once the equipment is returned, you won’t have to worry about any unreturned equipment charges. If you were previously advised there would be no early cancellation fee due to combining households, we can also review the account to make sure everything aligns with that.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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