U

Visitor

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11 Messages

Thursday, January 9th, 2025 10:11 PM

Xfinity Web pages

For a company that provides internet services the web pages for Xfinity are extremely slow and often seem to fail.  All I was trying to do was to view my full bill online.  The email notification of my billing has a link supposedly to view one's bill but after waiting minutes for pages to load, you don't actually get to see that bill, only the total amount.  The next step to try and view the bill ends with the web site just quitting while loading another page.  Note that I do have Xfinity internet services and they test out at 900 mbs and I am on a very powerful desktop computer.  It really seems that it is the web pages that are 'defective'.  This suggests that switching to paperless was a mistake!  ;-)

Note: The page I am typing this on won't let me select a Category or Topic.  I can briefly see the choices but can't select any since that sub-window closes when you try to access it.

Official Employee

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2.1K Messages

5 months ago

 

user_243753 Thanks for reaching out! I'm sorry to hear you are having trouble accessing your billing information on our Xfinity website. You might try using a private browsing or incognito option in your web browser to see if that helps. 
 

 

Visitor

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11 Messages

@XfinityMartyR​ OK, today this worked and access was much faster.  Thursday this wasn't the case...so something has changed but since it is working now I won't complain.

Administrator

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4.3K Messages

Hey, user_243753! Thanks for the follow-up and for letting us know this is working for the moment. When you use the incognito window or private browser it usually ignores all cache and cookies along with browser extensions as well. Did you want to give this a few days and see if it continues to work? We're more than happy to follow up with you here.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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3.1K Messages

 

Hey there, how is your Monday going so far? I hope everything is going well. I wanted to go ahead and follow up with you regarding the Xfinity site. Is everything still working for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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11 Messages

@XfinityMichaelC​   Well since all I wanted to do was view my full bill and was able to do so the second day as noted above, really have had no reason to be at the Xfinity site since.  It does tend to load pages quite slowly relative to almost any other site I visit, but as long as I can eventually get to where I want, that is OK.  I'd have to want to write a new message to see if choosing Category/Topic is working now but have nothing else to write.  I will note here that the previous problem explored here which was the inability to get to some of the HOME PHONE pages took quite some time to get fixed.  Just seems to me that as an internet provider, Xfinity would want to have a site that worked better (beyond the glitzy pages trying to sell services)!    ;-)

Official Employee

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1.5K Messages

user_243753 thank you for using the Community Forums page to reach out today. You are absolutely right about wanting to have our pages working as intended at all times. If you come across this issue again definitely let us know, so we can attempt to troubleshoot the issue with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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