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user_bda184
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3 Messages

Wednesday, September 20th, 2023 12:23 AM

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Xfinity visa prepaid debit card expired without use

I have a Xfinity visa prepaid debit card. Today, I suddenly realized there is an expiration date on it.... it was just expired in August, 2023. Can the customer service help me to reissue a replacement card? 

Thank you very much. 

Question

 • 

Updated 

2 years ago

86

1

0

Accepted Solution

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Hi there, @user_bda184 Thank you so much for reaching your Digital Care team. Oh no, I'm so sorry to hear that your Gift Card expired, that has happened to me several times so I know how frustrating it is. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

3

0

user_bda184

3 Messages

Thank you very much. Direct message was just sent.  @XfinityRichard 

(edited)

2 years ago

0

user_bda184

3 Messages

I received the new issued reward card today. Thank you so much for helping me, Richard! I did not expect the customer service could response so fast! Thanks again!!

2 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Thanks for reaching out again, @user_bda184! We truly appreciate your reaching out here on Xfinity Forums for support with your concerns! We are happy we were able to get your issue resolved. Never hesitate to create another post for any of your future account and service needs! ❤️

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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