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x_aj1
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5 Messages

Thursday, October 19th, 2023 5:00 PM

Closed

Xfinity Visa Prepaid Card Expired

Hi - I just realized that my Visa Prepaid card for $100 has been expired. With two little kids at home, it somehow slipped my mind to activate and use the card.  I would really appreciate if someone can help me re-issue the card. 

Thank you.

Question

 • 

Updated 

2 years ago

104

2

0

Accepted Solution

x_aj1

5 Messages

2 years ago

Xfinity customer service is simply amazing. They followed up today and resolved my issue. You guys rock. 

This comment was created from this reply

1

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XfinityEricB

Official Employee

 • 

2.1K Messages

2 years ago

Hello @user_su8xb4, and thanks for reaching out for help with getting a new visa card due to the previous one expiring. I would be happy to assist with getting this request in for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

6

0

x_aj1

5 Messages

Thank you for your quick response. I did send a message as per your instructions. 

2 years ago

0

XfinityEricB

Official Employee

 • 

2.1K Messages

Perfect! According to our records this account is closed. I'm happy to put in the request for a reissue, but I'm not sure if they can with a closed account. Did I pull up the correct account, or did you have another?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

x_aj1

5 Messages

Thank you so much for your help. I really appreciate it. 

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@x_aj1 We are happy to help! We'll follow up with you tomorrow in the Direct Message thread we have going. We'll speak soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

x_aj1

5 Messages

Xfinity customer service is simply amazing. They followed up today and resolved my issue. You guys rock. 

This reply has been converted into a comment

2 years ago

0

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