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x_aj1
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5 Messages

Thursday, October 19th, 2023 5:00 PM

Closed

Xfinity Visa Prepaid Card Expired

Hi - I just realized that my Visa Prepaid card for $100 has been expired. With two little kids at home, it somehow slipped my mind to activate and use the card.  I would really appreciate if someone can help me re-issue the card. 

Thank you.

Question

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Updated 

1 year ago

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x_aj1

5 Messages

1 year ago

Xfinity customer service is simply amazing. They followed up today and resolved my issue. You guys rock. 

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XfinityThomasC

Official Employee

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2.3K Messages

@x_aj1  We want to thank you for reaching out on the Community Forum for support with your gift card reissue. We are glad you were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityEricB

Official Employee

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1.9K Messages

1 year ago

Hello @user_su8xb4, and thanks for reaching out for help with getting a new visa card due to the previous one expiring. I would be happy to assist with getting this request in for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

6

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x_aj1

5 Messages

Thank you for your quick response. I did send a message as per your instructions. 

1 year ago

0

XfinityEricB

Official Employee

 • 

1.9K Messages

Perfect! According to our records this account is closed. I'm happy to put in the request for a reissue, but I'm not sure if they can with a closed account. Did I pull up the correct account, or did you have another?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

x_aj1

5 Messages

Thank you so much for your help. I really appreciate it. 

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.8K Messages

@x_aj1 We are happy to help! We'll follow up with you tomorrow in the Direct Message thread we have going. We'll speak soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

x_aj1

5 Messages

Xfinity customer service is simply amazing. They followed up today and resolved my issue. You guys rock. 

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1 year ago

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