Xfinity Visa gift card expired

It is a xfinity prepaid Mastercard. 

@Dlh8898 thank for confirming it's a Mastercard, the prepaid cards are valid for 6 months so if not used would be why it's saying it's expired. Have you attempted to reach out to the prepaid support team at the incentive tracker: https://www.xfinityincentivetracker.com/track ?

There is a great option to message the team directly, and ask to have the card reissued. I like to provide our awesome partners contact, to help possibly save time. As the option I would have would be to open a ticket, and it's typically around 7 business days for those to be worked. 

@Dlh8898 I'm not positive how long it takes for the team to follow up after contact, it may fall under the 7 business days for the tickets I can create. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines:

 https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c . In the future If needed, we may invite you to send us a Direct Message.

Since you have already sent the direct message, I can follow up with you there and I can get the ticket submitted for Mastercard reissue.