Visitor
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1 Message
Xfinity Virtual Mastercard Keeps Declining
I received a virtual Matercard for $200 and when I check it shows I have funds available but no matter what it declines every time I try and use it. I've called the phone number on the virtual card site, and it is impossible to get a human. Can someone please help me get in touch with a person that will help me get this fixed? I have tried to buy things from Amazon, Target, etc. but it always gets rejected.
XfinityJeniece
Official Employee
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4.2K Messages
6 hours ago
Hey there, @user_vc2k0s, thanks for reaching out through Xfinity Forums regarding your prepaid card. You would need to reach out to the dedicated support team for assistance with any issues with these cards. Here is a link to their site with the contact information: https://xfinity.myprepaidcenter.com/contactus.
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