New Poster
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9 Messages
Xfinity useless
I just typed the issue, it deleted. Bought used 3.0 modem from xfinity customer when they upgraded, I told cust service they must unlock the mac address from old customer, said did but didn't. Hours on phone and useless modem that won't activate because they never unlinked from previous account but claimed they did. I would dump xfinity in a second if another isp offered service.
EG
Expert
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110.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Lindseyp
New Poster
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9 Messages
11 months ago
Issues with new used modem per earlier post but during chat tech asked our cost of internet, I said internet and TV $207/mo, he reconfirmed our account and said it's 217, I figured he knew, I didn't have bill handy. I agreed to the 217, just looked up bill and it's 207. I am filing complaint with Illinois Commerce Commission about this false representation and failure to follow my modem activation instructions.
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XfinityBillie
Official Employee
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3.3K Messages
11 months ago
@Lindseyp We appreciate your time in reaching out to us here on our Xfinity Forums. I can understand the frustration and I'm happy to look into how we can help resolve your concerns.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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