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user_09ukj6
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2 Messages

Wednesday, April 16th, 2025 7:55 AM

Xfinity truck driver accident

Who do I contact about a car accident involving one of your drivers. The accident happened yesterday and I need to speak with someone about what happened. 

Question

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Updated 

13 days ago

23

1

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XfinityDena

Official Employee

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3.2K Messages

16 days ago

Thank you for reaching out. I am sorry to hear about your experience @user_09ukj6 Please send me a Direct Message with your name and service address, email and phone number so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_09ukj6

2 Messages

No.. you can't. I've looked every where and the only message part is talking with your ai chat.

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14 days ago

0

XfinityJustinM

Official Employee

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25 Messages

Hi there @user_09ukj6, I will try to be a little more specific on the location of the direct message. Once you are signed in, you will see 3 icons in the top right corner of the Xfinity community forums website. The icon to the left of the notification bell will look like a chat bubble, once you click that icon you would then be able to follow the rest of the steps that I will send below. I look forward to speaking to you soon. 😀

• Click the "New message" (pencil and paper) icon just to the right of Conversations 

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name! 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it 

To expedite your request, please send a detailed summary of your experience.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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