1 Message
Xfinity Technicians refuse to install service
The technician became visibly annoyed when they arrived for my installation appointment and I told them the house I just moved into does not have a cable outlet. They refused to complete the install and made me cancel the appointment. They told me to reschedule, but the next technician will probably cancel too. He showed me the message his supervisor sent laughing at the refusal to install cable line to my house. There is a slope on the back of the house where the wire runs from the pole. The tech said that he would not run the line. He also stated that no one would run the line from the pole to my house.
EG
Expert
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111.5K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.3K Messages
10 months ago
Hey there, user_um2iv9, thanks for reaching out through Xfinity Forums regarding your installation. This is definitely not the customer experience we want you to have, and I would be happy to take a look at your installation details and get to the bottom of this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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