6 Messages
Xfinity technicians refuse to complete the installation of my cable and home security
Xfinity has made four different appointments in an attempt to complete the installation of my equipment. The appointment has been between 8 and 9 in the morning all four times and the technician cancels the morning of. I have paid for cable, internet, and home security for months and ONLY HAVE INTERNET, but am paying for all three Xfinity services.
At this point I have no other option, but to file my concern in this forum.
XfinityJamesC
Official Employee
•
2.8K Messages
2 years ago
Greetings, @user_u1q1ca! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with your installation, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_u1q1ca
6 Messages
2 years ago
There is not an option to send a direct message
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