Xfinity technician needed for coax cable

user_bhintx Thank you for reaching out to our team here. We totally understand your concern and can help. Here on forums we focus on keeping posts public as they can help others with similar concerns and gives a way of community engagement. Your concern will need to be taken privately to direct messaging. Please send me a direct message with your full name and full service address to move forward. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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Thank you @EG for assisting. 🙌