1 Message
Xfinity tech no showed twice
I’m at my wit’s end here. Twice now we’ve scheduled an appointment to get Internet installed at our new house. Each time I have checked multiple times in the app to ensure that the appointment is still valid and they tell me yes, someone will show up between 1-3pm today. At 2:50 I receive a text saying I don’t have any appointments scheduled. What? It makes no sense. It’s also what happened the first time. We will not be using Xfinity.
EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.1K Messages
10 months ago
Hey there, user_detmk5, thanks for reaching out through Xfinity Forums regarding your tech appointment. I would be happy to check on the appointment details. We definitely want to get this resolved for you! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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