Visitor
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3 Messages
xfinity support
Regarding Further request for cancelation of all service gir the Address [Edited: "Personal Information"], in The name of my son [Edited: "Personal Information"] who passed away July 25th. . I am [Edited: "Personal Information"], current Address is [Edited: "Personal Information"], Im The mother of my son who passed away. I requested the cancelation of service a month before any further bills were deducted out of my bank account. Please advise, That the cancelation of all service related to the above mentioned address is canceled. Your help is greatly appreciated in this matter.
Thank you ,
[Edited: "Personal Information"]
XfinityJanelle
Official Employee
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2.5K Messages
11 days ago
Hey @user_dsohbl ,Thank you for visiting the official Xfinity Forums support community. First and foremost, please accept our sincerest condolences on the loss of your son. We truly appreciate you taking the time to reach out during such a difficult period regarding the account status. I'm happy to assist and take a closer look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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122.2K Messages
8 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
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