Greetings @user_c4az0o, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this issue. I see you have already sent us a direct message, so we will work with you there.
EG
Expert
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121.8K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.3K Messages
6 days ago
Greetings @user_c4az0o, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this issue. I see you have already sent us a direct message, so we will work with you there.
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