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soki0517
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1 Message

Friday, August 28th, 2026 11:32 PM

xfinity support

Hi, I have permanently moved back to Japan and would like to cancel my Xfinity Internet service.

I am currently overseas and unable to receive a callback on a U.S. phone number, so I would appreciate your help completing the cancellation through direct messaging.

Please let me know what information you need from me to complete the cancellation. Thank you.

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Updated 

8 hours ago

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XfinityCliff

Official Employee

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552 Messages

8 hours ago

Thank you @soki0517, for reaching out on our Xfinity Community forums, and congratulations on your move back to Japan.

We understand that managing account changes from overseas can be challenging, especially when you're unable to receive calls on a U.S. phone number.

We'd be happy to review your request and explore the available options with you. To get started, please send us a Direct Message* with your full name and service address. Once we have that information, we'll be able to locate the account, review it with you, and advise on the next steps for your cancellation request.

We look forward to assisting you and helping make this process as smooth as possible.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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