xfinity support

Thank you @soki0517, for reaching out on our Xfinity Community forums, and congratulations on your move back to Japan.

We understand that managing account changes from overseas can be challenging, especially when you're unable to receive calls on a U.S. phone number.

We'd be happy to review your request and explore the available options with you. To get started, please send us a Direct Message* with your full name and service address. Once we have that information, we'll be able to locate the account, review it with you, and advise on the next steps for your cancellation request.

We look forward to assisting you and helping make this process as smooth as possible.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.