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user_mv7snm
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Monday, August 24th, 2026 4:21 PM

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Xfinity support

Trying to do the impossible.  Speak to a real person. Cannot reach anyone to open a Serviceability Ticket for a new address?

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Updated 

2 hours ago

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XfinityPeterH

Official Employee

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3K Messages

4 hours ago

 

user_mv7snm our team is here for you and will be happy to help get a service ticket submitted. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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XfinityPeterH

Official Employee

 • 

3K Messages

2 hours ago

 

user_mv7snm Thanks for working with us in our DM. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

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