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Kristin0027
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Visitor

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1 Message

Sunday, July 12th, 2026 5:07 PM

Xfinity support

Multiple reschedules and appointment cancellations without my knowledge or consent. I’ve spoken to various agents and a supervisor plus many different chat agents. I am supposed to be scheduled today and one agent says I am and then the next says not scheduled. I am an employee who works for Comcast and works from home and need my services. Please assist ASAP!

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Updated 

3 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

3 hours ago

 

Kristin0027 I would be reaching out if I were in your shoes too. Let's get your account pulled up and see what we can find. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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