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user_wu7fjx
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3 Messages

Saturday, June 13th, 2026 9:39 PM

Xfinity support

The Xfinity Now public hotstop on [Edited: "Personal Information"] is frozen and I am no longer able to connect  to it. As this is my primary form of connectivity and it is a service I paid for and am continuing to pay for it would be appreciated if this is resolved quickly.

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XfinitySean

Official Employee

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699 Messages

3 hours ago

Hi user_wu7fjx, thanks for taking the time to post here on the community forums to reach out! I'm sorry that you haven't been able to get a connection. Just to confirm, are you able to connect to other Xfinity hotpots nearby without a problem?

 

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user_wu7fjx

Visitor

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3 Messages

Yes, I can go head few blocks and I am able to connect to another Hotspot. Which is how I'm posting now.

(edited)

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1 hour ago

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XfinitySean

Official Employee

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699 Messages

Thanks for confirming, user_wu7fjx! We can be limited as far as what we're able to assist with when it comes to NOW accounts. Have you already tried reaching out to the NOW Support team through the Xfinity Assistant on the NOW Support Portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_wu7fjx

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I have attempted to the now portal but the AI hasn't been able to help me and I couldn't find a way to be put in touch with a person.

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46 minutes ago

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