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user_mhoalv
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Visitor

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1 Message

Sunday, April 19th, 2026 5:42 PM

Xfinity support

Hi, I need to cancel my Xfinity account and all associated services, effective immediately. I sold my home at [Edited: Privacy], in August 2024 and never properly closed the account — I am no longer at this address and have not been for over a year and a half. I am not interested in pausing, transferring, or modifying service. I want the account fully closed and all future billing stopped as of today.
I have equipment to return and am happy to do that via an Xfinity store or UPS drop-off — please advise on the best method.
Can you confirm once the cancellation is processed and provide the effective cancellation date in writing? Thank you.

Question

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Updated 

7 hours ago

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EG

Expert

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117.5K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityCliff

Official Employee

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174 Messages

7 hours ago

Hello @user_mhoalv and thank you for reaching out to our Xfinity Community forums for assistance!  We'd be happy to help!  To get started, can you please send us a Direct Message* that includes your full name and service address.  Once we have the account verified, we will be able to help with your concern and get this addressed for you! 😀  I've included some handy instructions on how to DM us below.  ( @EG thanks for bringing this to our attention!  Much appreciated! ❤️)

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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