Xfinity Support

Hello @user_qgyluo and thank you for reaching out on our Xfinity Community Forums.  You have already provided an address for the location.  We would like to be able to further assist you.  😀

To do so, could you please send us a direct message using the instructions below.  Please include your full name, and the best phone number and email by which our teams will be able to contact you. 

Once we have that information on hand, we will be able to submit your information to the necessary channels to have this looked at for you.  Additionally, could you please advise us if you are currently an Xfinity customer. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…