Visitor
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2 Messages
xfinity support
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12:56 PM (2 hours ago)
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I am so pissed off, You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak with a person!!!
I have gone through the tech assistance, all they tell is everything is working great, [Edited: "Language"]. I need to set a call back with you guys. It will have to be set up due to working on the phone all day., You can text me on a time the phone call can happen.
XfinitySean
Official Employee
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411 Messages
2 hours ago
Thanks for taking the time to post on our community forums, user_oorqr7. As someone working from home, I fully understand how frustrating it can be to have an inconsistent connection, and I apologize that you've had such a negative experience trying to find a resolution! Our team can absolutely take a closer look and help! Please send us a direct message with your full name, name on the account (if different), and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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