Xfinity Support

Our modem is showing up online, but our devices are not connecting to the internet. Our device may briefly show internet connection is possible, but when attempting to connect the network either disappears or says “no internet connection.” We have called the Xfinity has restarted the modem through their AI repeatedly. We have been unable to get to scheduling a technician seemingly because our network is appearing as online. The issue is not resolved and it is still not working. We need assistance beyond another modem restart.

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XfinityJorge

Official Employee

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2.7K Messages

2 hours ago

user_dqfm0o Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us here. I am sorry to hear about the connection issues going on at your home and our team is here happy to work together to see what is the issue. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_dqfm0o

Xfinity Support

XfinityJorge

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