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PerryM
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12 Messages

Friday, October 17th, 2025

Xfinity Support

I am trying to activate Peacock Premium and receiving error message "Your Xfinity account is already linked to another Peacock account". I already have a Peacock free account. 

[Edited: "Personal Information"]

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XfinitySean

Official Employee

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204 Messages

4 days ago

Hi there PerryM, thanks for reaching out through our community forums! Sorry that you received that error message when going through the free Peacock Premium activation steps. You mentioned that you already had a free account, are you unable to login when trying to access it when attempting to log in at https://www.peacocktv.com/start?

 

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PerryM

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@XfinitySean​ I can log into Peacock through xfinity tv and on peacock web site.  While trying to activate Peacock Premium yesterday, i received an error when logging into Peacock and ended up changing my password for Peacock login. 

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4 days ago

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XfinitySean

Official Employee

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204 Messages

Thanks for clarifying! When you say you already have a Peacock free account, do you mean you've already gone through the activation process before, and you're already getting Peacock Premium for free, or it is it a free account that tells you to upgrade to watch any programming? 

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4 days ago

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PerryM

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Activation still fails with error, it is a free account Peacock is now telling me to upgrade when I login.

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4 hours ago

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XfinityPeterH

Official Employee

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2.3K Messages

 

PerryM Got it, but sounds like you had an account with Peacock in the past based off the OP stating, "Your Xfinity account is already linked to another Peacock account". Did you try to use a different email to activate your service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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PerryM

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No, I didnt try a different email because i thought i had to use the comcast email because its tied to Xfinity? I have a gmail acct i could try?

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3 hours ago

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