Visitor

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1 Message

Saturday, September 13th, 2025 1:45 PM

Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. 

Sorry, looks like we are having technical difficulties

tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s frustrating. 

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Official Employee

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3.9K Messages

4 months ago

We are aware of this issue @user_r8qzt7 and do not have an estimated resolution. We do suggest retrying your order at a later time. We are sorry for this inconvenience. 

Visitor

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1 Message

Yes it's useless. I cannot upgrade my phone and I don't know why

Official Employee

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2.1K Messages

 

user_mhxde0 A fix is still in the works, with no estimated time of restoration. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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14 Messages

Hello, Any resolution or work around? I’m still having this issue. Thank you.

Official Employee

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1.2K Messages

We could try to help you place the order on our end. What phone are you trying to add that is giving you an error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

iPhone 17 Pro with the $1100 trade in promotion

Visitor

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3 Messages

4 months ago

I’m having the same issue. Very frustrating. Maybe time to switch providers 

Visitor

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2 Messages

2 days ago

Still having the same issues. I've been trying to get a great deal getting a new phone and get $700 trade-in credits monthly instead of one time $258 credits. And when I go ahead and try to add to my cart it gives me this error. What's more frustrating is that the agents on call are doing nothing to help. Maybe this is a sign to get all of my devices to a better carrier.

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