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user_r8qzt7
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Saturday, September 13th, 2025 1:45 PM

Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. 

Sorry, looks like we are having technical difficulties

tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s frustrating. 

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1 hour ago

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XfinityDena

Official Employee

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3.8K Messages

2 months ago

We are aware of this issue @user_r8qzt7 and do not have an estimated resolution. We do suggest retrying your order at a later time. We are sorry for this inconvenience. 

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user_mhxde0

Visitor

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1 Message

Yes it's useless. I cannot upgrade my phone and I don't know why

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2 months ago

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XfinityShawn

Official Employee

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2K Messages

 

user_mhxde0 A fix is still in the works, with no estimated time of restoration. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_13c1aa

Visitor

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14 Messages

Hello, Any resolution or work around? I’m still having this issue. Thank you.

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7 hours ago

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XfinityMatthew

Official Employee

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1.1K Messages

We could try to help you place the order on our end. What phone are you trying to add that is giving you an error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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user_13c1aa

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14 Messages

iPhone 17 Pro with the $1100 trade in promotion

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6 hours ago

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user_216185

Visitor

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2 Messages

2 months ago

I’m having the same issue. Very frustrating. Maybe time to switch providers 

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