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FroggyLegs123
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Wednesday, September 10th, 2025 7:13 PM

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Xfinity Support

I used the AI chatbot that then redirected me to a live agent about my internet bill. I was told it would be approx $81.37 with taxes included after all was said and done. My bill is still showing I owe $145. Calling has not been helpful either as my internet is spotty and drops calls frequently on all phones. How do I get this looked into? Who can I contact DIRECTLY that can help solve my internet and phone issues? 

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7 months ago

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EG

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117.1K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemitrius

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2.5K Messages

7 months ago

Hey @FroggyLegs123, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interactions. I would be more than happy to offer my assistance looking into this further for you.
 
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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