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user_4cc8nh
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Sunday, September 15th, 2024 9:58 PM

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Xfinity support

Need escalation of customer support. I've talked to at least six different xfinity colleagues, some of whom were offering me scam services, and still today I cannot have a tech sent to my address for service setup. On top of this they are charging $100 just for setup in a new house. Ridiculous! Please message me ASAP so I can GET SERVICE

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Updated 

2 years ago

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XfinityJanelle

Official Employee

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2.3K Messages

2 years ago

@user_4cc8nh  Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the new services. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_4cc8nh

2 Messages

2 years ago

Customer service did not solve any of my problems. Atrocious. You will have to call between 9-5 and talk to an American to solve anything. Forget the Xfinity text option 

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XfinityAlyssaA

Official Employee

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2.8K Messages

We are sorry to hear that customer service did not solve your problems @user_4cc8nh and assure you that you've reached the right team to help. This is definitely not the kind of frustrating experience we want for our valuable customers and will be happy to help try to turn things around. We'd be happy to look into your concerns with setting up service as we want to get this resolved as soon as possible. To better assist, we will need to collect some sensitive information to locate the account to review. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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2 years ago

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