2 Messages
Xfinity Support
Attempting to use my xfinity account to access xfinity wifi but when signing in, it tells me my account has been closed. Obviously the account is not closed as I am still receiving services and paying for them. Any solution to this?
EG
Expert
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105.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.2K Messages
1 year ago
@user_92a565 Thanks for visiting our Community Forums for help with your log in. We have received your direct message and can help verify which Xfinity ID you are using especially after any recent changes like moving.
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EG
Expert
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105.8K Messages
1 year ago
@user_92a565 Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
https://forums.xfinity.com/conversations/customer-service/how-do-i-overlap-service-between-two-residences-when-moving/64a7d19fd92de332576cc5f7?commentId=64a8a6326059bc2b7f1c9ec0
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