Visitor
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1 Message
Xfinity Support - retention
Hi, I have been with Xfinity for many years. There are starting to be other excellent options in our area regarding internet at reasonable prices. Kinetic has 1 gig fiber optic service at $79.99 per month (equipment included plus a $200 prepaid mastercard offer). Glo fiber offers 1.2 Gig at $65 per month or 2 gig for $80 per month - each with a $100 gift card.
We like our plan with Xfinity, but the reality of paying almost $300 per month for our bundled service is not sustainable given our other choices. I'd like a review of our account with keeping the same bundled plan/services and equipment - no changes to our bundled plan. Please send us your best offer (ongoing discount) for us to remain with xfinity.
XfinityAngie
Official Employee
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2.6K Messages
8 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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XfinityFrank
Official Employee
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2.3K Messages
5 hours ago
@user_lbq4zk we want to thank you for reaching out on the Community Forum for support with your rate concern. I'm glad we found a way to provide some relief for you with an eligible discount. Never hesitate to create another public post for any of your future account and service needs!
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