Visitor
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2 Messages
Xfinity support - No internet connectivity after transferring service to new address
Hello,
I went through the process to transfer my service to a new address after moving to a new location. A new account got created under the address and I am able to log into it. However after connecting the old modem and router to the power supply there is still no internet connection.
Could someone please help me out with troubleshooting?
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_dd7b38 Thank you for reaching out and bringing this to our attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_e7c54a
1 Message
2 years ago
I'm having the EXACT same issue
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EG
Expert
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110.3K Messages
2 years ago
@user_e7c54a
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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