Hi, @user_irtdj0! Welcome to the XFINITY forums page and thank you for taking the time out of your day to visit us for help with upgrading your modem. May I ask why you want to upgrade the modem as the XB7 provides just about all the same functions? We have 3 possible options for upgrading the equipment. We can have one shipped to you, set up an installation appointment, or you can simply pick one up at your nearest XFINITY store depending on the inventory.
Hi, I have some strange behavior when my devices have have intermittent connectivity, it usually shows up in different apps like zoom, FaceTime, Google meet, on different devices some that connected to WiFi some wired connection. I is not an device or app specific and it looks like a problem on the router side.
so I want to update to a newer version in order to fix it and may be increase WiFi coverage
Thanks for confirming this information, @user_irtdj0! For security purposes, please do not post personal information publicly as this is a violation of our forum guidelines. To get started with seeing if the new modems are in the inventory of your nearest store, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityGabriel Hey there, question!! My internet was working but as of Thursday? Of last week it stopped working. There's a gray light on the modem, no other lights. We've done everything from turning it on and off, we even left it unplugged for hours and nothing has changed... It's frustrating now and a little annoying since we are paying for this service yet it doesn't work. Any chance we can just get a new modem? We really don't want to have someone at our house since we work 24/7.
@user_k34tpv, thank you for reaching out using the Community Forums. We appreciate the troubleshooting attempts you have had to address this issue so far and would be happy to help with your equipment. I know how important working equipment is for access to your service. You can visit a local store location for a same day replacement if there is an issue with your current device. Are you familiar with our Store locator site to set an appointment in advance?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
•
2.2K Messages
1 year ago
Hi, @user_irtdj0! Welcome to the XFINITY forums page and thank you for taking the time out of your day to visit us for help with upgrading your modem. May I ask why you want to upgrade the modem as the XB7 provides just about all the same functions? We have 3 possible options for upgrading the equipment. We can have one shipped to you, set up an installation appointment, or you can simply pick one up at your nearest XFINITY store depending on the inventory.
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