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user_1wgxt5
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3 Messages

Friday, June 28th, 2024 2:10 PM

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Xfinity Support help in signing up for ACP

I resubmitted an application for the Lifeline credit and received approval on my Application ID: [Edited: "Personal Information"].  I have been trying to reach a live agent at Xfinity who can help me complete the registration process, but can't get past the automated chat.  The deadline is July 5!  Please accept my approved application.  

Dianne [Edited: "Personal Information"]

phone: [Edited: "Personal Information"]

email: [Edited: "Personal Information"]

Xfinity Account [Edited: "Personal Information"]

Question

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Updated 

10 months ago

 • Edited

28

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EG

Expert

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110.2K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.6K Messages

10 months ago

 

Thank you for helping us get to this post sooner @EG!
user_1wgxt5 Thank you for visiting our forums for help with your application. At this time we are no longer working with the ACP program as it has ended. We can still assist with other programs like the Internet Essentials or Internet Essentials Plus. Were you looking into any of these? 
 
If so, I definitely recommend visiting their page for eligibility and application directly. You can find the link here. 
 
Please let us know if you have any questions or anything else we may assist with. 

 

4

user_1wgxt5

3 Messages

The Internet Essentials program is only for people who don't already have Xfinity Internet.  Not helpful.  Why has Comcast stopped accepting the ACP program?  Looks like I need to find a provider who does accept ACP.

10 months ago

0

XfinityAntoine

Official Employee

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1.4K Messages

ACP was a federal government program that was offered to customers of not just Xfinity services but services for other companies as well. So no company or provider has it anymore. You can find out more about it here https://www.xfinity.com/support/articles/acp-update

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_1wgxt5

3 Messages

I understand ACP has ended, but it was replaced with another program.  Other providers accept it, so why has Xfinity declined to participate?  

10 months ago

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XfinityJoe

Official Employee

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760 Messages

We would be happy to take a closer look at your account. @user_1wgxt5

 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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